From an Online Inquiry to a 21,000-Piece CR123A Order
A customer in the United States found PKCELL through an online product search and contacted our team for a quotation for CR123A batteries used in a remote control system.
The initial inquiry arrived during the weekend. PKCELL responded promptly with the requested quotation so that the customer's evaluation process could continue without unnecessary delay.
As the discussion progressed, the project developed beyond price comparison. The customer required product documentation, technical test information and, later, support for a very tight delivery schedule.
More Than a Battery Price Comparison
Before confirming a bulk order, the customer needed to review several aspects of the product and supplier capability.
Fast Quotation
The inquiry was received during the weekend, making response speed one of the first opportunities to support the customer's purchasing process.
Technical Documentation
The customer requested supporting documents including MSDS, UN38.3, CE documentation and the CR123A product datasheet.
Short-Circuit Test Support
During technical evaluation, the customer requested short-circuit test information. PKCELL provided the relevant data together with a test video.
Urgent Delivery Schedule
At the final stage, the customer required the complete 21,000-piece order to fit within a 10-day delivery schedule.
Supporting the Customer's Product Evaluation
After receiving the quotation, the customer requested a set of technical and compliance documents for further evaluation.
Documents Provided for Review
MSDS
UN38.3
CE Documentation
Product Datasheet
The project later moved into a deeper technical review. When the customer requested short-circuit test information for the CR123A battery, PKCELL responded with the relevant test data and a test video.
Providing both written information and visual test evidence gave the customer additional material for evaluating the battery before moving forward with the bulk order.
How the Project Progressed
Online Inquiry & Quotation
The customer found PKCELL online and requested a quotation for CR123A batteries.
Documentation Review
MSDS, UN38.3, CE documentation and the product datasheet were provided for evaluation.
Follow-Up & Reconnection
After a pause in communication, PKCELL continued appropriate follow-up by email and later reconnected with the customer through WhatsApp.
Technical Test Support
Short-circuit test information and a test video were provided in response to the customer's technical request.
Urgent Delivery Coordination
PKCELL reviewed material availability, production capacity and scheduling after the customer requested a 10-day delivery schedule.
Order Confirmation
After reviewing price, documentation, technical support and delivery scheduling, the customer placed an order for 21,000 CR123A batteries.
Supporting a Tight 10-Day Schedule
At the final stage of the project, the customer introduced a critical requirement: the full 21,000-piece order needed to fit within a 10-day delivery schedule.
With this volume and timing requirement, PKCELL immediately coordinated with production and related internal teams to evaluate the feasibility of the schedule.
After internal evaluation, PKCELL confirmed that the requested delivery schedule could be supported, allowing the customer to proceed with the order.
21,000 CR123A Batteries Ordered
During the process, communication paused more than once. Instead of treating the opportunity as closed, PKCELL maintained appropriate follow-up and continued responding whenever the customer returned with new questions or requirements.
The project ultimately converted into a 21,000-piece CR123A order after the customer confirmed that the quotation, documentation, technical support and delivery schedule met the project's requirements.
What Moved the Project Forward?
| Project Factor | PKCELL Support |
|---|---|
| Response Speed | Prompt quotation even though the inquiry arrived during the weekend. |
| Documentation | MSDS, UN38.3, CE documentation and product datasheet supplied for review. |
| Technical Review | Short-circuit test information and supporting test video provided. |
| Communication | Continued appropriate follow-up through email and WhatsApp. |
| Delivery | Internal coordination of material, production capacity and schedule to support the urgent 10-day requirement. |
Looking for CR123A Batteries for Your Project?
Share your required quantity, application, technical documentation needs and delivery schedule with PKCELL. Our team can help evaluate a suitable CR123A supply solution for your project.
